Thank you for choosing to shop with us. We value your trust and aim to provide a smooth and reliable shopping experience. Please read our Return & Refund Policy carefully, as it explains the conditions under which we accept claims for damaged or missing products. By placing an order on our website, you agree to the terms described below.

1. General Policy – No Returns Accepted

We maintain a strict no-return policy for all purchases. This means we do not accept returns or exchanges for reasons such as:

Change of mind
Incorrect size, color, or product selected by the customer
Personal preference
Failure to read product descriptions
Delayed shipping caused by the courier

All sales are considered final, and customers are encouraged to review product details, sizing guides, and descriptions carefully before completing their purchase.

2. Damaged or Missing Products – Eligibility for Claim

We only accept claims under the following specific circumstances:

The product you received is damaged, broken, or defective upon arrival
One or more items from your order are missing

Claims for damaged or missing items must be made within 48 hours after the order has been delivered. Requests submitted after this period may not be eligible.

Damaged or missing item claims must include:

Order number
Full name and contact information
Clear photos or video of the damaged item, packaging, and shipping label
Description of the issue (e.g., cracked, leaking, missing piece, etc.)

This information helps us verify the issue and ensure the problem is resolved as quickly as possible.

3. Claims Review & Resolution

Once we receive your claim, our support team will review the provided details and make a determination based on the evidence. After verification:

We will send a replacement product at no additional cost
If a replacement is not available, we may offer store credit equal to the value of the affected item
Refunds will only be considered if the product is out of stock and cannot be replaced

Please note:
We may request additional photos or information if needed to properly process your claim.

4. Packaging Requirements for Damaged Claims

For a damaged product claim to be valid, the original packaging must be kept until the claim is resolved. This includes:

Product box
Protective materials
Shipping box or mailer
Shipping label

Discarding the packaging may result in delays or denial of your claim, as couriers sometimes require packaging images for damage verification.

5. Wrong or Incomplete Address

We are not responsible for:

Incorrect shipping addresses provided by the customer
Failed deliveries due to customer unavailability
Unclaimed packages returned to the courier

In such cases, no refund or replacement will be issued. Customers are responsible for ensuring their address and contact information are accurate before completing the purchase.

6. Order Cancellations

Once an order is placed, it cannot be cancelled or modified. All orders are immediately processed, and cancellation requests are not guaranteed.
Please verify your order details carefully before submitting payment.

7. Shipping Delays

Delays caused by the shipping carrier, customs, or weather conditions are beyond our control. We do not provide returns, refunds, or compensation for late deliveries unless the product arrives damaged or missing.